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Orders

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  • No, there is no problem with making a purchase without creating an account. However, creating one will save your information, so your next purchase will be quicker and easier. Creating an account will also enable you to create and save a wishlist and to view your order history.

  • Your order already went through and you need to make a change in the size, color, shipping address or any other option? no problem. Please contact us as soon as possible at: service@shlomitofir.com and if your order has not shipped yet, we will make any adjustment requested. You can also contact us over the phone at: +972-774006725

    Please note our working hours are Sunday-Friday, 9am-6pm (Israel time).

  • After choosing the items you would like to purchase, move on from your cart page to the checkout page. There you will find the box in which you can insert your code to redeem your discount. After inserting your code your discount will be updated.

    If something is not working properly or you need further assistance, please contact our customer service at: service@shlomitofir.com and we will be happy to assist.

  • While hovering on any item on the website you will see a heart button revealed. Clicking on the heart adds the item to your wish list. Your wish list can be reached by clicking on the golden heart button on the bar at the top of the page, next to your shopping bag. From you wish list you will be able to choose which items to move to your cart and which to keep for next time.

    In order to keep the items in your list while accessing from any device, you will need to create an account with us.

  • Once an order goes through, our system will generate an automatic confirmation email that will be sent to the email address you provided.

    If you did not receive an email from us and would like to check the status of your order you can contact us at: service@shlomitofir.com

    Once your order is ready to be shipped, you will receive another notice by email.

    Your order history is also updated in your personal account page, which is created once you sign in to our website.

  • Shopping on our website is easy and intuitive.

    Select the items you would like to purchase, select the size / color of plating / color combination in the items in which they are offered and click “add to cart”.

    To see the items in your cart click the shopping bag icon on the bar at the top of the page. when you are done selecting your items proceed to checkout.

    This is the page where you can insert a coupon code (if you have one). Check the box in which you agree to our terms of use. If you would like to receive information about new collections, sales and discount coupons make sure the second box is checked as well.

    Now, all you need to do is click for payment and choose your payment method. You can pay with credit card of Paypal. If for any reason you order does not go through or you need further help, contact us at service@shlomitofir.com or: +972-774006725 and we will be happy to assist.

  •  Yes, by all means. Shopping on our website is safe and secure according to the highest international standards – double SSL. Your payment information is encrypted and will not be accessed or passed on. Payment with Paypal is also available.

  • If for any reason the pieces you bought do not meet your expectations, let us know, we will work with you to make it right!

    You may return any unused item you purchased, for a full refund or exchange, within 14 days after receipt of the goods.

    Please mail returned items to:

    Shlomit Ofir

    2 Brenner St.

    Tel Aviv 6382621

    ISRAEL

    Please enclose a note with your full name, address, phone # and email address.

Materials and warranty

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  • Yes, all our jewelry comes with a 1 year warranty.

    If your jewelry needs renewal of plating, please contact us to send it to us and we will send it back to you free of charge.

    We will charge a small fee for renewals of plating after termination of 1 year warranty.

    If for any reason any other problem occurs with an item you purchased, you may contact us and we will fix it for you and send it back to you free of charge.

    For more information contact our customer service at: service@shlomitofir.com

  • To protect the plating overtime, you should avoid wearing the jewelry while sleeping, bathing or practicing sports and avoid contact with perfumes, hair sprays and other beauty products. It is recommended to store the jewelry in a dry place and not in bathrooms.

    If your jewelry needs renewal of plating, please contact us to send it to us and we will send it back to you free of charge.

    We will charge a small fee for renewals of plating after termination of 1 year warranty.

    If for any reason any other problem occurs with an item you purchased, you may contact us and we will fix it for you and send it back to you free of charge.

  • For those who are allergic to nickel we are happy to provide nickel-free plating on all of items, upon special request.

    Please state in the message box at checkout you would like to order your items in nickel-free plating. Processing time for nickel-free orders can take up to one month (since it is a special order) but normally much less.

     Please note, ALL of the hoops and hooks for our hanging earrings are nickel free plated. The ear rods for post earrings are sterling silver and are not plated to reduce sensitivity.

     

  • Our jewelry is made of brass plated in high quality 16-24K gold or sterling silver. In many pieces we incorporate materials such as crystal and glass beads, Formica, wood veneer, textile, enamel and more.

    We also offer 2 fine jewelry lines in Sterling Silver and in solid gold with precious stones and diamonds.

Shipping

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  • We offer FREE SHIPPING to all destinations with Registered Airmail (for orders over $20 / €17)

    Estimated Delivery time: 10-16 business days from shipping date. Please note that occasionally delivery may take a few more days.

    Orders under $20 / €17 will be charged $5 / €4 for registered air mail.

    We also offer express shipping options. Check our shipping policy page for more information >

  • We offer FREE SHIPPING to all destinations with Registered Airmail (for orders over 20$):

    Estimated Delivery time: 10-16 business days from shipping date, not incl. weekends. Please note that occasionally delivery may take a few more days.

    Delivered by: your postal service. Provides tracking #, recipient signature required.

    Express shipping options available:

    Expedited Shipping to USA ONLY – $10

    Estimated Delivery time: 7-10 business days from shipping date (not incl. weekends). Mail will be sent Sun., Tues. & Thurs., so please note processing time.

    Delivered by: your postal service, provides online tracking, no recipient signature required.

    EMS Worldwide expedited – $28

    Estimated Delivery time: 4-6 business days.

    Delivered by: your postal service. Provides tracking #, recipient signature required.

    Your order will be mailed within 1-4 days after payment has been processed.

    We ship every Mon. (for orders placed by Sun. 2pm Israel time) and Thurs. (for orders placed by Wedn. 2pm Israel time).

    Please note that you may be charged certain customs fees according to your country’s rules and regulations, which are not in our control.

    We can ship to a third party, so please notify us at checkout if you wish your purchase to be a gift.
    We are also happy to add a small note and you can send us the text.

    All jewelry comes in a pretty gift box, carefully shipped in a bubble wrap mailer.

Others

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  • On our home page you will find a box where you can type you email address to join our mailing list and be the first to know about new collections, sales and to receive coupon codes for purchases.

  • We are based in Tel Aviv Israel, where we have 4 brand shops. Our jewelry is also sold all over the world in leading boutiques and stores. There is a chance there is one right next to you! Check out our store locations page for all local and international stockists>